Then CANDELA Studio ("we", "us", "our") respects your privacy. This policy explains what information we collect when you use this website, how we use it, and the choices you have.
Information We Collect
When you create an account, place an order, or contact us, we collect information such as your name, email address, phone number, shipping and billing addresses, and order history. We do not store your full card details — payments are processed securely by Razorpay, our payment partner.
How We Use Your Information
- To process and deliver your orders, and to keep you updated on their status.
- To respond to customer service requests and contact form submissions.
- To send order confirmations, shipping updates, and — only if you opt in — newsletter emails about new products and offers.
- To improve our website, product range, and overall shopping experience.
How We Protect Your Information
Your account password is stored using industry-standard one-way hashing. All checkout and payment traffic is protected in transit, and card details are never transmitted to or stored on our servers — they are handled entirely by Razorpay under PCI-DSS compliance.
Cookies
We use cookies to keep you signed in, remember items in your cart, and understand how our website is used so we can improve it. You can disable cookies in your browser settings, though parts of the site (like checkout) may not function correctly without them.
Sharing Your Information
We share order information only with the service providers needed to fulfil it — our payment gateway (Razorpay) and courier partners. We do not sell your personal information to third parties.
Your Rights
You can review or update your personal details at any time from your account settings, or request deletion of your account by contacting us at sales@thecandelastudio.com.
Contact Us
If you have questions about this policy, write to us at sales@thecandelastudio.com or use our contact form.