Returns
We want you to love what you ordered. Unused, unopened candles in their original packaging can be returned within 7 days of delivery for a full refund. Because our products are hand-poured and lightly used candles cannot be resold, we're unable to accept returns on items that have been burned or opened.
Damaged or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with photos of the item and packaging. We'll arrange a replacement or full refund at no extra cost to you.
How to Request a Refund
- Go to Order History in your account and locate the order.
- Contact us via the contact form with your order number and reason for return.
- Our team will confirm eligibility and share return instructions within 2 business days.
Refund Timeline
Once a return is received and inspected (or a refund is approved without return, in the case of transit damage), refunds are processed to your original payment method via Razorpay within 5-7 business days.
Order Cancellations
Orders can be cancelled free of charge while they're still in "Pending" or "Confirmed" status from your order history. Once an order moves to "Processing" it has entered fulfilment and can no longer be cancelled — please use the return process above instead.